TO MAKE A BOOKING PLEASE READ THESE TERMS AND CONDITIONS

General Mullion Cottages (referred to as the ‘Agency’) acts entirely as a booking agent on behalf of the property owner. Once the holiday confirmation has been issued, the contract is between the customer (holidaymaker) and the property owner. If the customer cancels the holiday once the holiday confirmation is issued, they are liable for the charges in the ‘Cancellation of Booking’ section. If the final payment is not received by the due date, cancellation of the holiday may result. We will hold telephone/internet bookings for 5 working days. Deposit or full payment whichever is applicable will be required during this period. The reservation will be cancelled automatically if payment is not received. In the unlikely event that the Agency makes an alteration or cancellation for any reason, the Agency will make every effort to provide alternative accommodation of a comparable standard or a full refund of monies already paid including the booking fee will be returned.

Payment The appropriate deposit plus booking fee and cancellation premium for holidays made at least eight weeks in advance of commencement date must accompany bookings. The balance is then due without reminder at least eight weeks before the commencement of the holiday. For holidays booked less than eight weeks before the commencement of the holiday, the full rental plus booking fee and cancellation premium to be paid at time of booking. Bookings will not be accepted without the Mullion Cottages booking fee. Cancellation cover is recommended and we have arranged a very competitive in-house plan, see details below. All bookings are inclusive of VAT @ 17.5% where applicable. Payments may be made by cheque, credit card, Switch card, postal order or cash.
Cheques or postal orders should be made payable to ‘Mullion Cottages’. Any charges raised against us by our bank for handling dishonoured cheques will be passed on to the applicant.

Bookings from overseas The booking form must be accompanied by either :
1. Credit card or Switch card details
2. A cheque drawn on a London bank
made payable in Sterling.
We do not send reminders – the balance due date is indicated on the booking confirmation.
A final receipt will be sent.

Price Changes The agent may need to alter the quoted price, for booked accommodation, due to errors, omissions or changes in the rate of VAT. If the price alteration means that the cost of the accommodation goes up, the customer may cancel the booking without penalty (and/or) within 7 days of the notification of the increase

Tenure is from 4pm on the day of arrival to 10am on the day of departure (9.30 am for props 22 and 85). The customer undertakes to keep the premises and all furniture, fittings and effects in or on the premises in the same state of repair and condition as at the commencement of the holiday and also undertakes to leave the premises in the same state as found.
The owner of the holiday property should be compensated for any damage or breakages, which may occur.

Eligibility The number of persons using the holiday property is not to exceed the number stated in the brochure and only persons (including babies) included on the booking form are eligible to stay at the property.  The holiday is not transferable but, if individual party members change then you must obtain the agent's consent prior to arrival. Bookings will not be accepted from groups of single persons under the age of 25 and all male or all female parties. If you fail to observe any of the conditions, the owner or his agent will have the right to require you to vacate the property at once without any compensation becoming payable to you.

Dogs Where accepted dogs are charged at £25 per week. Property details state if dogs are accepted and if the owners will accept one or two dogs. Under no circumstances will pets be allowed into a property without our prior knowledge and payment made in advance. Dogs where permitted are to be kept under control and exercised off the premises. Dogs must not be allowed in the bedrooms or on the furniture or left unattended at any time in the property. Important Note. Where it states NO DOGS in the property description, this does not guarantee that there have been no pets in the property.

Brochure Description In view of the fact that the property descriptions are necessarily prepared some time in advance, some advertised facilities may change. We may therefore alter property descriptions at any time to reflect this. When the agency is made aware of these changes we will make reasonable efforts to inform you of them, either at time of booking or subsequent to this if appropriate.

In Case of Complaint Any complaints regarding the condition of the property or facilities available must be taken up with the owner or owners representative in the first instance, who will use all reasonable endeavours to solve the problem. If satisfaction is not received please contact the Agency so that the problem can be resolved as soon as possible during the holiday period. The owner of the property or his representative is to be allowed access to the property at any reasonable time during the holiday period.

Liability Once we have issued your holiday confirmation, your contract lies between you and the owner of the property. It is the owner’s responsibility to ensure that the property is in a clean, tidy and presentable condition for your arrival. It is also the owner’s responsibility to ensure that the property is entirely safe at all times for your use, that appliances and equipment are in good and safe working order and that all health, safety, fire and electrical safety regulations are complied with. The agency will not be liable for any act, neglect or default on the part of the owner or his representative, that results in loss, damage, accident, injury, expense or inconvenience which the guest or any member of their party may suffer as a result of the holiday, unless we the agents are responsible. The agency’s liability to the guest is limited to the total of monies paid by the guest to the agency, plus any reasonable expenses.

Previous Brochures This brochure and the Booking Terms and Conditions it contains supersedes all previous issues.

Changing a Booking Once a booking has been accepted by the Agents, the booking can only be changed to another cottage by treating the original booking as a cancellation. The holiday dates may be changed as long as it is in the same year as original booking providing the cottage is available for the new dates and the owners are agreeable to the change. There will be a change of booking charge of £20.

Cancellation of Booking Holiday cancellation cover is highly recommended. Mullion Cottages are pleased to offer a Holiday Cancellation Plan at a modest extra cost, please see below for details. If you have to cancel a confirmed booking and do not have appropriate cover then the charge for the cancellation is on the following scale:

1) Cancellation received more than 8 weeks before commencement of the holiday - Deposit only

2) Cancellation received between 4 and 8 weeks prior to cemmencement of the holiday - 75% of total holiday cost

3) Cancellation received less than 4 weeks prior to commencement of the holiday - 100% of total holiday cost.

If you have taken out our cancellation plan, and the reason for cancellation is included in the cover, then the above charges will be paid by us..

Mullion Cottages Holiday Cancellation Plan
Terms & Conditions

Cancelling your holiday is obviously a last resort, and the response to what is normally an unpleasant and unexpected incident. The last thing you want is to be penalised financially at the same time. For a small extra cost Mullion Cottages Holiday Cancellation Plan (the ‘plan’) will refund any monies you have paid already, provided the reason for cancellation is covered under the plan and you have followed the simple steps as described under ‘What You Need to Do’

What the Plan Covers

Full refund of all monies paid to Mullion Cottages excluding £25 admin fee, the original booking fee and the cost of the plan itself in the event of:-

1) Sickness or illness of any member of the party. The party members are as defined on the booking form or told to us at time of booking. We will require a doctor’s note to confirm that you are unable to take your holiday because of your illness and that this condition was not known at the time of booking.

2) Death of any member of the party or their immediate relative. The party members are as defined on the booking form or told to us at time of booking. Immediate relatives are defined as Mother, Father, Sister, Brother, Child, Husband, Wife and Grandparents. A copy of the death certificate will be required.

3) Redundancy. The unexpected redundancy of any member of the party. The party members are as defined on the booking form or told to us at time of booking. We will require a letter from your employer confirming the redundancy, and that you had no prior knowledge at time of booking.

4) Jury Service. The unexpected call to jury service of any member of the party. The party members are as defined on the booking form or told to us at time of booking.

What the Plan Does Not Cover

1) Sickness or illness of any member of the party, if the member of the party is not included on the original booking form or as told to us at the time of booking.

2) Sickness or illness of any member of the party without a doctor’s note or if the note confirms that the condition preventing you from travelling was known about at the time of booking the holiday (a pre-existing condition) or any conditions linked with pregnancy.

3) Death of any member of the party or immediate relative if death was caused by drug abuse or suicide.

4) Redundancy if the redundancy was known about at the time of booking the holiday. Relocation or redeployment is not covered.

5) The first £25 (incl. VAT) of any claim, the original booking fee and the cost of the plan will not be refunded.

6) Cancellation due to death or sickness of a pet, national epidemic or pandemic, terrorism, fuel shortage war or economic, political and natural disasters.

The plan runs from the day we issue your booking confirmation until the receipt of your cancellation in writing at this office or 12 midday on your booked arrival day, whichever is sooner.

Any payment made under the plan is at the sole discretion of Mullion Cottages and will be made in line with the above terms.

What You Need To Do

Cancellations under the Plan must be notified to us immediately by telephone and then confirmed in writing within seven days. We will then ask you for any appropriate supporting documentation. If this is provided and a valid reason for cancellation is confirmed then any monies paid to us will be refunded immediately as described above. Please read the section ‘What the Plan Does Not Cover’ carefully.